Returns Policy

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Returns procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. During the Christmas period, our returns period is extended to 1 February in the forthcoming year.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns can be made via courier collection
  • Complete our online form including: order number, stock number, the reason for the return and whether you want a refund or a replacement.
  • We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.

Click here for our online returns form.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Refund policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Delivery charges

Return shipping is absolutely free. We will provide you with a pre-paid Royal Mail or TNT parcel labels to return the purchase to us.

For more details or instructions on how to print out your free return label, click here.
Taxes and levies

International orders may incur a customs fee. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order.

Please Note: Although Nunes Correa are bearing the shipping cost, If charges are levied in your country and you refuse to pay them, you are responsible for any duties, taxes and/or customs charges that are incurred on the package.